Leadville Railroad Privacy Policy

Last Updated: 11/13/2025

Leadville Railroad (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit LeadvilleRailroad.com, purchase tickets, or use the Leadville Railroad mobile application (“the App”).

By using our website or app, you agree to the practices described in this policy.

1. Information We Collect

A. Personal Information You Provide

We may collect the following information when you interact with our website or app:

• Name

• Email address

• Phone number

• Billing and payment information

• Ticket purchase details

• Location preferences or selected ride information

• Support requests and communication history

B. Automatically Collected Information

We may automatically collect:

• IP address

• Browser type and version

• Device type and operating system

• App usage data (e.g., pages viewed, features accessed)

• Location data (only if you opt in)

• Cookies and tracking technologies

C. Location Data (App Only)

If you enable location services, the app uses GPS-based location to:

• Trigger geofenced tour stops

• Show your progress along the route

• Provide relevant historical content

Location data is used only during the ride and is not stored beyond immediate functionality.

2. How We Use Your Information

We use your information to:

• Provide and improve ticketing and ride experiences

• Operate and enhance the website and the app

• Enable geolocation-based tour features

• Communicate ride reminders, updates, or safety notices

• Respond to customer service inquiries

• Process payments and prevent fraud

• Improve user experience and website performance

• Send marketing communications (you may opt out at any time)

3. How We Share Your Information

We may share your information with:

• Payment processors (e.g., Stripe, Square)

• Service providers who help maintain our website, app, or reservation system

• Marketing partners for email notifications (opt-out available)

• Analytics services to improve app and website functionality

We do not sell your personal information to third parties.

We may also disclose information if required by:

• Law enforcement

• Legal obligations

• Protection of our rights or customer safety

4. Cookies & Tracking Technologies

Our website uses cookies to:

• Improve loading speed

• Remember preferences

• Track analytics (e.g., Google Analytics)

• Support marketing campaigns

You may disable cookies in your browser settings, though some features may not function properly.

5. Data Security

We use industry-standard safeguards to protect your information, including:

• Encrypted payment processing

• Secure servers and firewalls

• Limited-access employee protocols

No method of transmission is 100% secure, but we are committed to protecting your data to the fullest reasonable extent.

6. Children’s Privacy

The website and app are not intended for children under 13 years of age without parental permission.
We do not knowingly collect personal information from children under 13.

7. Your Privacy Rights

You may request at any time:

• Access to the personal data we hold

• Corrections to inaccurate information

• Deletion of your data (where applicable)

• To opt out of marketing communications

• To disable app location permissions

To make a request, contact us at:
📧 info@leadvillerailroad.com
📞 1-866-386-3936

8. Third-Party Links

Our website and app may contain links to third-party sites.
We are not responsible for their privacy practices or content.

9. Data Retention

We retain your information only as long as necessary to:

• Provide services you’ve requested

• Maintain transaction records

• Comply with legal obligations

Location data used by the app is not stored permanently.

10. Changes to This Policy

We may update this Privacy Policy occasionally.
Revised versions will include a “Last Updated” date and become effective immediately upon posting.

11. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us:

Leadville Railroad
326 E. 7th Street
Leadville, CO 80461
📧 conductor@leadvillerailroad.com
📞 1-866-386-3936
🌐 www.LeadvilleRailroad.com